The need for SMS customer service
Harness the power of SMS communications
[.c-title-comm]Make the customer experience truly convenient[.c-title-comm]
[.c-text-comm]Allow customers to simply text you and get support right away from your customer service team.[.c-text-comm]
[.c-title-comm]Manage all SMS communications from a single platform[.c-title-comm]
[.c-text-comm]Connect your SMS provider (Twilio, Mobex, or Voxtelesy) to Rocket.Chat and start receiving and replying to text messages from within a single hub.[.c-text-comm]
[.c-title-comm]Help customers faster with modern support features[.c-title-comm]
[.c-text-comm]Ticketing system, bots, saved responses, file sharing, and unlimited chat history.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
Free user-initiated messages
Session messages are user-initiated messages to your WhatsApp Business number, usually charged by WhatsApp Business providers.
With Rocket.Chat, all session messages are free of cost.
No extra cost on top of message templates
Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.
Send & receive text messages on Rocket.Chat
Create a new incoming webhook on your SMS provider platform.
Access Rocket.Chat > Administration > SMS.
Enter your Provider Account SID and Auth Token. Hit “Save”. You’re all set! :)
“A huge differentiator to win more business…”
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance