Why WhatsApp is the go-to messaging channel for customer care

2 Billion

users worldwide exchange 100B+ messages daily.

WhatsApp User Stats

175M

people send messages to WhatsApp business accounts daily.

WhatsApp Business API 2020 Report

68%

of customers say that WhatsApp is the easiest way to connect with companies.

WhatsApp Business API 2020 Report

112.6%

increase in conversion rate happens when companies text clients after the first interaction.

CrazyEgg Research

Communicate with your customers efficiently on WhatsApp

Streamline customer service while leveraging the #1 social channel to support and sell more.

[.c-title-comm]Have a single inbox to expedite customer service[.c-title-comm]

[.c-text-comm]Inquiries, appointments, and more: provide customer service for WhatsApp users from within Rocket.Chat.[.c-text-comm]

[.c-title-comm]Go beyond text messages[.c-title-comm]

[.c-text-comm]Enrich communication with images, files, location, videos, and links. Use template messages to increase customer engagement.[.c-text-comm]

[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]

[.c-text-comm]Stay in control with role-based permissions, intuitive dashboards and real-time performance data.[.c-text-comm]

[.c-title-comm]Manage sensitive information with peace of mind[.c-title-comm]

[.c-text-comm]Leverage end-to-end encryption and enterprise-grade security.[.c-text-comm]

Everything other platforms do, just no hidden charges.

One flat fee per business number to leverage the official WhatsApp API. No setup cost.

Free user-initiated messages

Session messages are user-initiated messages to your WhatsApp Business number, usually charged by WhatsApp Business providers.

With Rocket.Chat, all session messages are free of cost.

No extra cost on top of message templates

WhatsApp message templates are specific for businesses notifications or customer care messages. Most vendors charge an extra fee for each templated message.

Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.

Efficiency-driven features to improve CSAT and agent performance

Transfer files with speed and security

Allow agents and clients to exchange images, files, audio, location, and videos.

Improve agents performance with chatbots

Use chatbots to help customers with their most frequently asked questions, saving your agents’ time for cases that require human interaction.

Set customer expectations when wait times are longer

Enable clients to see their queue position and decide if they prefer to wait or come back later.

Leverage pre-built replies for commonly asked questions

Create triggers and pre-built messages to help agents respond quickly and consistently.

Connect WhatsApp to Rocket.Chat in minutes

See how easy it is to get started.

Already a user? This integration is available with every Rocket.Chat edition.

Check the documentation to help you get started

Activate the WhatsApp Business app on the Marketplace
Create an account on 360dialog & connect your WhatsApp number to it
Start receiving & replying to WhatsApp messages from within Rocket.Chat

“Rocket.Chat accelerated our client’s digital transformation.”

Integrating Rocket.Chat with business tools was crucial to accelerate the digital transformation for our telecom clients, as 95% of their customers are on social media channels. Now, they manage the entire customer service from a single platform.

Gilnei Pellegrin

Product Manager at Syntesis IT

Rocket.Chat

The #1 platform for exceptional customer service

Integrations with major social channels, chatbots, CRM and machine learning apps
Open source transparency & flexibility
Analytics & real-time monitoring tools to gain key insights into CX
Enterprise-grade security & full data compliance

Get to know all customer engagement omnichannel solutions