Live Chat: The inevitable tool for customer engagement & higher transactions
Make the first impression count
[.c-title-comm]Have a fully customizable widget[.c-title-comm]
[.c-text-comm]Customize the Live Chat widget, set queuing rules, and automate support actions with our open API.[.c-text-comm]
[.c-title-comm]Leverage AI-powered chatbots & modern chat features[.c-title-comm]
[.c-text-comm]Speed up interactions with quick replies, custom triggers, and file sharing.[.c-text-comm]
[.c-title-comm]Accelerate CX with one team inbox[.c-title-comm]
[.c-text-comm]Centralize your support workload on a single view. Handle all customer interactions from a single platform.[.c-text-comm]
[.c-title-comm]Lead support teams to reach their full potential[.c-title-comm]
[.c-text-comm]Stay in control with role-based permissions, intuitive dashboards, and real-time performance data.[.c-text-comm]
Everything other platforms do, just no hidden charges.
Free user-initiated messages
Session messages are user-initiated messages to your WhatsApp Business number, usually charged by WhatsApp Business providers.
With Rocket.Chat, all session messages are free of cost.
No extra cost on top of message templates
Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.
Efficiency-first features to help your agents delight website visitors
Reduce handling time with chatbots
Set customer expectations when wait times are longer
Build triggers for a quicker first response
Go beyond text messages
Add a Live Chat widget to your website in minutes
Go to Administration > Omnichannel and enable the Live chat feature.
Choose the widget’s color, title, channels that will receive the messages and more.
Access the Omnichannel Settings > Live Chat installation.
Copy the piece of code & paste it above the last </body> tag of your website.
You’re all set :) The widget will appear on the bottom right corner of your website.
“A huge differentiator to win more business…”
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance