Why Voice Channel is a critical element to fully enabling your integrated omnichannel strategy
Keep your voice communication secure and compliant
Take full ownership of your conversations
[.c-text-comm]Leverage secure, self-managed installations in your data center.[.c-text-comm]
Protect the privacy and integrity of your data while in transit
[.c-text-comm]All the traffic is encrypted to enable the Hypertext Transfer Protocol Secure, ensuring more protection against eavesdropping and tampering.[.c-text-comm]
Connect with the most secure VoIP servers
[.c-text-comm]Asterisk, FreePBX and Issabel.[.c-text-comm]
Everything other platforms do, just no hidden charges.
Free user-initiated messages
Session messages are user-initiated messages to your WhatsApp Business number, usually charged by WhatsApp Business providers.
With Rocket.Chat, all session messages are free of cost.
No extra cost on top of message templates
Rocket.Chat doesn’t – you only pay the WhatsApp’s standard rate.
Say goodbye to landline phones
Less cost, more options
Engage your company to delight your customers from the first contact
Improve your customer service intelligence
Getting started with Voice Channel in Rocket.Chat
Configure your PBX Server
Enable Voice Channel in your Administration - Settings
Configure WebSocket Server Connection
That’s it! Start receiving and making phone calls via Rocket.Chat!
“A huge differentiator to win more business…”
The #1 platform for exceptional customer service
- Integrations with major social channels, chatbots, CRM and machine learning apps
- Open source transparency & flexibility
- Analytics & real-time monitoring tools to gain key insights into CX
- Enterprise-grade security & full data compliance